Photon’s Innovation in Mobile Application Development

About the Customer

The client is a billion dollar Education and Travel conglomerate based out of the Europe and the United States.

Need for the solution

With thorough process analysis, Photon identified the key problems faced by the client. One of the key problems the client faced was that parents were finding it very difficult to “Stay in Touch” with their kids while the kids were on tour. The client faced difficulties in building a solution that needed to be mobile while the workflow needed to be built in to ensure usage.

The Solution

After performing further extensive problem analysis and technology feasibilities, Photon developed a breakthrough solution that completely addressed each pain point. Maintaining a high level of quality with rapid turnaround time, this was the solution implemented by Photon,

Custom “M-Blogging” tool developed on the Windows and Linux Mobile platforms
Tour Administrators would upload photos taken
GPS Coordinates sent via GPRS/SMS to servers for hosting

The Key Challenges

The Key Challenges faced were,

Creation of a local database on .Net Compact Framework
Storing photos and comments locally until a connection is secured
Connecting through GPRS/Web Services or SMS
If SMS/MMS gateway is used, this needed to be translated into a web service
Use of Microsoft/Google Maps (Europe/US) for the mashup
Human workflow became essential to filter out photos

The Key Results

Only a few weeks after the implementation of the complete solution, our client began to enjoy the benefits of the solution to the fullest. Their customer satisfaction has doubled as parents loved the new feature and the number of calls our client received related to security concerns has been reduced to half.